Why are you not making complaints to the NDIA about how long my property is taking to be enrolled?

Our Members do regularly make complaints to the head of the enrolments team. However, they are only allowed to escalate matters after 4 months. Due to the volume of sites that our Members lodge for enrolment every month they do have personal contacts for senior people who solve problems quickly … however, they will not look at anything until it has been in the system for 4 months. Complaints After 4 months they can complain to a senior NDIS housing manager for all of the State. This person, even at their senior level, has no way of contacting the Planner who is responsible. This person does get results for us every time BUT it is still a 4-6 week process – from when the complaint is made.